RISE to Resolution
Conflict Management and Difficult Conversation Series
This six-month series is designed to promote health and build skillfulness in navigating conflict and difficult conversation for everyone, with a specific spotlight on the dynamics of power, identity, and status in supervision and management.
› RESIST DENIAL
› INSIST ON THE INTEGRITY OF SELF AND OTHERS
› SEEK RESTORATION AND HEALING WITH HUMILITY
› EMBRACE RADICAL, INSIGHTFUL SOLUTIONS TO CREATE AN EQUITABLE OUTCOME
SESSION I: CONFLICT PHILOSOPHY AND INDIVIDUAL COMMUNICATION PLAN Our personal Conflict Philosophy reflects the thoughts, beliefs, and attitudes we hold about the way disagreements should be engaged and resolved. An individual communication plan provides the structural support critical to implementation of the philosophy. SESSION II: IDENTITY – STATUS, POWER AND POSITION Explore and understand how the intersection of social identities, power, positionality, and status show up in conflict and difficult conversations. SESSION III: INTERRUPTING BIAS AND MICROAGGRESSIONS Learn how to recognize incidents of bias and microaggressions. Learn how to interrupt, respond to, and recover from biased communication, behavior and microaggressions. SESSION IV: DIFFICULT CONVERSATIONS PART I – GIVING AND RECEIVING FEEDBACK Participants will learn how to prepare staff and themselves to give and receive feedback. Participants will also explore strategies for de-escalation when discussions become overtly difficult. SESSION V: DIFFICULT CONVERSATIONS PART II – ACTIVE WORKSHOPPING Participants will actively workshop difficult conversation scenarios. SESSION VI: NAVIGATING CONFLICT IN A TOXIC WORK ENVIRONMENT Learn the characteristics of a toxic work culture. Discuss the presence of racial anxiety, stereotype threat, and harmful narratives in conflict and difficult conversations. Learn mitigating strategies to increase confidence and set boundaries. Learn strategies to shift the culture or prepare to exit as an employee.