RISE to Resolution Conflict Management Series

Course Description

Conflict and difficult conversations can weigh us down, distract us, cause us to question ourselves, and deplete our energy stores. They plague our work environments with negativity and cause us to contract, isolate, or even begin to participate in a negative spiral. 

This online program provides participants with skills and strategies to address workplace conflict with others. In this 4-day course, participants will create their own conflict and leadership philosophy as the foundation for addressing and responding to workplace conflict and difficult conversations. 

This 4-day program is designed to promote health and build skillfulness in navigating conflict and difficult conversation for everyone, with a spotlight on the dynamics of power, identity, and status in supervision and management. 

Our intention is to raise awareness around the individual’s power to change the space they occupy by choosing to initiate and intentionally engage difficult conversations through the lens of bravery, vulnerability, and socio-cultural awareness. 

Program Overview

Initial pre-work

1 – 2 hours of reading and preparation

Live, interactive trainings through zoom

Attendance at all sessions is required to receive certificate of completion.

WORKSHOP DATES                                            

June 20 and 22, 2023                     

(Tuesday and Thursday)    

 

June 27 and 29, 2023

(Tuesday and Thursday)

Time: Morning Sessions                  

9:00 am - 11:00 am                        

Optional Conflict Workshopping Session

July 6, 9:00 am – 12:00 pm (Thursday)

This session is only open to participants of rise to resolution. Participants bring scenarios of current or potential future workplace challenges to problem solve in real time.

Program Cost

RISE to Resolution: $800 per person

Optional Conflict Workshopping Session: $25

We can bring this program to your organization! Current client partners receive a reduced cost.  Email admin@risewithkj.com for group rates and scholarship information. We offer a sliding scale for non-profit organizations.

Who Should Attend?

Rise to resolution is for anyone seeking to develop conflict management and resolution skills.

Benefits of the RISE to Resolution Conflict Management Course

Participants learn:

• How to resolve conflict in the workplace with the goal of mitigating trauma and fostering healing.
• How to recognize and respond to the causes of workplace conflict.
• How to manage and reduce emotional triggers during conflict and difficult conversations.
• How to use a “conflict philosophy” to facilitate the resolution of conflict.
• How to manage working relationships once conflict has been resolved.

Session I: Developing your Conflict Philosophy

Our personal conflict philosophy reflects the thoughts, beliefs, and attitudes we hold about the way disagreements should be engaged in and resolved. The development of a conflict philosophy expands awareness and understanding of our personal “default” to conflict and reveals the values we hold and sets the tone for what others can expect of us during difficult conversations and disagreements. In this session participants will also explore steps and strategies to effective conflict management, for example; the presence and feeling of dread in the pit of one’s stomach. 

Session II: Identity – Navigating Power in Conflict

Learn how social identities and relationship to power, positionality, and status show up in conflict and how to mitigate the impact.

Session III: Giving and Receiving Feedback

Learn how to give and receive feedback without fear. Develop the skills necessary to interrupt, respond to and recover from difficult conversations. Participants will identify the skill sets necessary to be “in right relationship” with another; this process begins with understanding and practicing “active listening” skills to increase awareness and knowledge.

Session IV: Develop Communication Norms and Expectations

Create communication norms aligned with organization and personal values. Define personal and professional boundaries in workplace communication by developing mutually agreed upon mechanisms for accountability and repair.

Additional features:

Each session is accompanied by a workbook.